Terms of service

Welcome to Laine & Louise! We're so glad you're here. These Terms of Service (“Terms”) outline the rules and guidelines that apply when you access or use our website, place an order, or engage with our products and services (collectively, the “Services”).

By using our site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

🦋 Store Details

Laine & Louise is a U.S.-based business operated through Shopify. All transactions, order processing, and website functionality are powered by Shopify's secure platform.

🦋 Products & Orders

We take great care to accurately display and describe our products. However, colors may vary slightly based on screen settings, and all hand-painted or handmade items may feature subtle variations—that’s part of their charm!

Once your order is placed, you will receive an email confirmation. Orders cannot be changed, canceled, or modified once submitted, so please double-check before checking out.

Preorders:
Estimated delivery timelines for preorder items are listed in the product description. All items in an order will ship together based on the latest preorder ship date, unless arranged otherwise.

🦋 Pricing & Payments

All prices are listed in USD and are subject to change without notice. We accept secure payment through Shopify using most major credit/debit cards and Shop Pay. Sales tax may apply based on your location.

🦋 Shipping & Delivery

Please review our Shipping Policy for details on rates, timelines, and delivery terms. Once a package is scanned by the carrier, we are not responsible for delays, loss, or theft. Shipping insurance is offered at checkout and highly encouraged.

🦋 Returns & Store Credit

Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations. Personalized or custom items, including keepsakes, are not eligible for refunds.
Please refer to our Refund Policy for more information.

🦋 Intellectual Property

All content on this site—including logos, images, product designs, written content, and branding—is the property of Laine & Louise and may not be used, copied, or reproduced without written permission.

🦋 Privacy

We value your privacy. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.

🦋 Limitation of Liability

Laine & Louise is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services. All products are provided “as is” without warranties of any kind beyond those expressly stated.

🦋 Changes to These Terms

We may update these Terms at any time. Updates will be posted here, with the new effective date. Your continued use of the site means you accept the updated Terms.

🦋 Contact Us

Questions? We're happy to help.
Email us at hello@laineandlouise.com.